WHY??

I have a question..

WHY, in this age of artificial body parts, genetically modified foods, nanobots designed to infiltrate the smallest of capillaries our phone/internet companies still can’t get their customer service to a level whereby i don’t waste 1 hour, 4 phone calls and bruising to my toes to answer one very simple question.

I have a recommendation:

Employ people who’s sole job it is to determine WHAT a customer needs then ACTUALLY transfer them to the CORRECT department and the person who can solve my problem.

Currently it works like this:

• I call customer service
• They ask me which department i need and transfer me there
• The department i’m transferred to determines after 5 minutes that i’m at the wrong department
• They transfer me to the ‘correct’ department
• The phone drops out
• Back to step one
• Do that procedure 3 times before you’re connected to the correct department who finally sorts out your query.

WHY????

Here’s a business opportunity for an enterprising person:

Start a business whereby i can email my query, they then get a call centre in India to make the call for me and explain my issue 4 times to another call centre in India. At the very least the language barrier will be negated.